This page details shipping information for purchases from Protea Wines Japan, and describes our returns policy.
Please see also our Terms and Conditions on the conditions page.
Contents
- Shipping Policy
- Shipping and Delivery Charge
- Free ShippingFree Shipping
- Packaging
- Refrigerated Delivery Service
- Shipping Arrangements
- Delivery Company
- Returns Policy
Shipping Policy
We deliver within 2–4 business days anywhere in Japan. If a delay is anticipated we will inform the customer at the time the order is placed. For details see shipping arrangements below.
Expedited orders can be accommodated. Please specify at time or order.
Shipping and Delivery Charge
For orders exceeding 25,000 JPY (net of tax), delivery charge is free.
Japan Post Office Yu-Pack shipping rates will be charged for regular and refrigerated delivery service nationwide. The delivery fees depend on the destination and box size. Box sizes used depend on the number of bottles ordered. One bottle (750ml) can be sent by 60-size, 2–6 bottles by 80-size, 7–12 bottles by 100-size, 13–14 bottles by 120-size. Larger orders will use multiple appropriate boxes to minimize postage.
Lanzerac Pionier Pinotage is an exception, since the bottles are already packed in individual boxes. Shipping thus requires different box sizes, starting at 80-size for 1–2 bottles, 100-size for 3–6 bottles, 120-size for 7–8 bottles, and 140-size for 9–11 bottles. Larger orders will use multiple appropriate boxes to minimize postage.
Orders comprising combination of Lanzerac Pionier Pinotage and other wines, will use appropriate boxing to minimize postage.
Rates (inclusive of consumption tax) for delivery from our premises in Tokyo, per prefecture:
https://www.post.japanpost.jp/service/you_pack/charge/ichiran/13_en.html
For orders over 25,000 yen (net of consumption tax), delivery charge is free, but optional fee for refrigerated delivery (see below) or cash on delivery (see above) will be charged separately.
Free Shipping
Shipping charge will be free under the following conditions:
- An order total of 25,000 JPY (products net of tax) or greater.
- An order made up or one or more products marked as “Free Shipping”.
Optional fee for refrigerated delivery (see below) will be charged separately.
If you cancel part of a your order so that the total product amount net of tax falls below 25,000 JPY, then delivery charge becomes payable.
Packaging
Wines are packed and delivered in a strong thick cardboard box, with size as appropriate. We will choose the most compact box size for the required number of bottles.
For wine of the size other than 750 ml, wines with original box, or other items with unique form, we will choose an appropriate box and packaging.
Note that weight limits apply to parcels, and orders over approximately 14 bottles (11 bottles for Lanzerac Pionier Pinotage) need to be split into different boxes.
Refrigerated Delivery Service
From May 1st to September 30th, wines are delivered in a refrigerated truck with controlled temperature of around 3 degree Celsius. An additional fee is charged for the service per box, depending on the size of the box: 60-size 225 JPY, 80-size 360 JPY, 100-size 675 JPY, 120-size 675 JPY, 140-size 1,330 JPY (prices include consumption tax). Customers may choose refrigerated delivery optionally also throughout the year.
Wines cannot be delivered and left in a customer's residential delivery box unless it has a temperature control.
For other goods than wine, we use ordinary delivery.
For other periods of the year, where refrigerated delivery is optional, we cannot accept return of goods with quality issues if the issue is judged to be owing to the temperature fluctuation, if you choose not to use refrigerated delivery.
Shipping Arrangements
Everyday shipping (excluding End of year/New year holiday season, and any unscheduled holidays).
- Orders received and paid for by 9:00 AM: normally will be processed for same-day shipping.
- Orders received thereafter: normally will be processed for following-day shipping.
If processing is expected to take longer than the above schedule, we will inform you.
Earliest Time of Delivery by Prefecture
- Following morning: Akita, Iwate, Miyagi, Yamagata, Fukushima, Niigata, Toyama, Ishikawa, Fukui, Ibaragi, Tochigi, Chiba, Saitama, Tokyo, Kanagawa, Yamanashi, Shizuoka, Aichi, Gunma, Nagano, Shiga, Mie, Kyoto, Osaka.
- Following day after 2 PM: Aomori, Nara, Tottori, Okayama, Shimane, Hiroshima, Kagawa.
- Following day after 6 PM: Hyogo, Wakayama, Tokushima, Ehime, Kochi.
- Two days from shipping: Hokkaido, Yamaguchi, Fukuoka, Oita, Miyazaki, Kumamoto, Saga, Nagasaki, Kagoshima, Okinawa.
Note that for certain areas of Kagoshima, Okinawa (including Amami), Izu, and Ogasawara, delivery may take three days or more.
Delivery Company
Unless specified by the customer, Protea Wines Japan reserves the right to use any delivery company as appropriate, and this may change at the discretion of Protea Wines Japan.
Customers may request particular delivery companies during order processing. In case the choice is not possible, we will inform the customer and use a suitable replacement.
Returns Policy
Below are the conditions governing the return of delivered items. For cancellations and changes to orders please see our conditions page.
Unopened Bottle
If you receive incorrect or damaged items, please inform us within 7 days from the date of delivery, and we will replace the items in question, and return shipping charges will be paid by us. If the items are out of stock, we will give a full refund. No service charge will be applied.
We will not accept cancellation, exchange, refund or returns of any items after 7 days from the date of delivery.
Opened Bottle
Owing to the characteristics of the product, we do not offer replacement or refunds unless the items are deteriorated in quality, and only in the case where refrigerated delivery service was used, and the bottle was opened within 7 days from the date of delivery.
In case the items are deteriorated in quality, and refrigerated delivery was used, we will replace the item in question, and return shipping charges will be paid by us. If the items are out of stock, we will give a full refund. No service charge will be applied.
